Cancellation policy
A subscription you can cancel anytime
Your NOZONO subscription comes with no commitment. You can change, pause or cancel it at any time – free of charge and without giving a reason. Below you’ll find a clear overview of how the subscription works, when you pay and how to end it.
Last updated: 11 October 2026
At a glance
- No commitment – There’s no minimum term and no minimum number of deliveries.
- Cancel anytime, free of charge – No fee and no reason needed – in your account or by email.
- Pay as you go – Only ever for one shipment – the one we’re sending you now.
- Free shipping – Every subscription shipment is delivered free of charge.
Step by step
How the subscription works
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Choose your frequency
On a product or bundle page, choose a subscription instead of a one-time purchase, with delivery once a month or once every 3 months. The subscription price is lower than a one-time purchase, and you’ll see the discount on the product page and in your cart.
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Pay for your first shipment
You pay for your first order at checkout, just like any other purchase. The payment method you use is stored securely by the payment provider for your next shipments.
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Further shipments on schedule
We send each next shipment at your chosen frequency and charge it to your saved payment method. We email you about every shipment, and you can always find the date of the next one in your account.
You’re in control
Change, pause or cancel
You manage your subscription yourself in your customer account. If you’d rather email us at info@nozono.com, we’ll take care of it for you.
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Change
You can adjust, for example, the frequency, the date of your next shipment or your delivery address.
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Pause
Still have some at home? Pause your subscription and restart it whenever you like.
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Cancel
End your subscription at any time, with no fee and no reason needed.
Every change applies from the next shipment that hasn’t been sent at the time of the change.
How to cancel your subscription
In your account
- Sign in with the email address you used for your order.
- Open your subscriptions overview and select the one you want to end.
- Choose to cancel and confirm.
By email
Email us at info@nozono.com from the address you used for your order, and we’ll cancel the subscription for you.
We always confirm your cancellation by email. Shipments sent before you cancel are regular purchases and are covered by the rules on our Complaints and Returns page.
Payments and prices
When you pay
Payment for a shipment is taken on the day we prepare it for dispatch. You never pay for several shipments in advance.
Price
You’ll see the subscription price and discount on the product page and in your cart before you order.
Price changes
If we ever change the subscription price, we’ll let you know by email in advance. If you don’t agree with the new price, simply cancel your subscription.
Payment security
Payments are processed by a certified payment provider in line with the PCI DSS security standard. Your full card number is never stored with us.
Failed payment
If a payment can’t be completed – for example because your card has expired – we won’t send the shipment, and we’ll email you instructions on how to update your payment details.
Shipping, returns and guarantee
Shipping
Subscription shipments are always delivered free of charge to every country we ship to. We dispatch them within 24 hours on working days; see the Shipping and Payment page for details.
Returns and complaints
Every subscription shipment comes with the same rights as a one-time purchase, including the right of withdrawal and the right to make a complaint. See the Complaints and Returns page for details.
Satisfaction guarantee
Your subscription also counts towards our 90-day satisfaction guarantee. You’ll find the conditions on the Satisfaction guarantee page.
Frequently asked questions
Can I cancel right after my first shipment?
Yes. There’s no minimum term and no minimum number of deliveries, so you can cancel at any time – even right after your first order.
Do I have to give a reason for cancelling?
No. You don’t need to give a reason, and cancelling is always free of charge.
Where can I see the date of my next shipment?
In your customer account, in your subscriptions overview. We also email you about every shipment.
How do I change my delivery address or payment card?
You can change both in your customer account. If you get stuck, email us at info@nozono.com.
Questions about your subscription?
Email us at info@nozono.com. We reply within 24 hours.
Company details
NOZONO s.r.o.
Butovická 921, Butovice, 742 13 Studénka, Czech Republic
Company ID (IČO) 22600043 · VAT ID CZ22600043
Registered in the Commercial Register kept by the Regional Court in Ostrava, file no. C 98739/KSOS
Related documents
This policy summarises the subscription (recurring order) rules set out in Article 11 of our Terms and Conditions. In the event of any conflict, the Terms and Conditions prevail. Your statutory consumer rights are not affected.