Terms and Conditions

1. Introductory provisions and definitions

1.1. The Seller means the company NOZONO s.r.o., whose identification details are stated in the heading of these Terms and Conditions. The Seller is a VAT payer.

1.2. The Buyer means any person who concludes a purchase agreement with the Seller through the e-shop. The Buyer may be:

• a consumer – a natural person who, when concluding and performing the purchase agreement, does not act within the scope of their trade or other business activity or within the independent exercise of their profession (Section 419 of the Civil Code),
• an entrepreneur – a person who concludes agreements related to their own business, manufacturing or similar activity, or in the independent exercise of their profession, or a person acting in the name of or on behalf of an entrepreneur. If the Buyer states their identification number in the order, they acknowledge that the agreement is governed by the provisions applicable to entrepreneurs.

1.3. Goods means products offered by the Seller in the e-shop, in particular food supplements, functional foods, longevity products and related cosmetic products, as well as other products listed in the current offer.

1.4. Purchase agreement means an agreement concluded between the Seller and the Buyer through the e-shop, the subject matter of which is the sale of goods.

1.5. By submitting the order, the Buyer confirms that they have become acquainted with these Terms and Conditions, an integral part of which also includes the Complaints Procedure and the Personal Data Processing Policy, and that they expressly agree to them in the version valid and effective at the time of submitting the order.

1.6. The Seller is entitled to unilaterally amend the Terms and Conditions. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

2. Information before conclusion of the agreement

The Seller hereby informs the Buyer – consumer, in accordance with Section 1811(2) and Section 1820 of the Civil Code, in particular that:

2.1. The costs of means of distance communication do not differ from the basic rate and the Seller does not charge any additional fees of its own for the use of means of distance communication.

2.2. Prices of goods are stated in the e-shop including VAT and all fees stipulated by law. The costs of delivery of goods are stated separately and vary depending on the selected method of delivery and payment.

2.3. The purchase price is payable at the moment of conclusion of the agreement, or in the manner according to the selected payment method stated in the order.

2.4. The Seller does not require a deposit or any other similar payment. This does not affect the conditions of certain payment methods (e.g. payment in advance).

2.5. In the case of an agreement concluded remotely, the consumer has the right to withdraw from the agreement within 90 days from the date of receipt of the goods, without stating any reason. Details are provided in Article 8.

2.6. In the event of withdrawal from the agreement, the consumer shall bear the costs associated with returning the goods to the Seller.

2.7. The agreement, or the relevant tax document, will be stored in the Seller’s electronic archive and the Buyer will not have access to it after the conclusion of the agreement. The Buyer will receive a copy of the tax document by e-mail.

2.8. In the event of a complaint, the Buyer may contact the Seller directly at info@nozono.com. The Buyer may also contact the supervisory or state oversight authority – details are provided in Article 13.

3. User account

3.1. Based on the Buyer’s registration carried out in the e-shop, the Buyer may access their user interface (hereinafter referred to as the “user account”). From their user account, the Buyer may place orders, manage their details and track purchase history.

3.2. Registration is not a condition for purchasing in the e-shop. The Buyer may also place an order without registration (“guest checkout”).

3.3. When registering and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data stated in the user account whenever any changes occur.

3.4. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary for access to their user account.

3.5. The Seller may cancel the user account, in particular if the Buyer does not use their user account for more than 24 months, or if the Buyer breaches their obligations under the purchase agreement or these Terms and Conditions.

4. Order and conclusion of the purchase agreement

4.1. All presentation of goods placed in the e-shop is of an informative nature and the Seller is not obliged to conclude a purchase agreement regarding such goods. The provisions of Section 1732(2) of the Civil Code shall not apply.

4.2. The e-shop contains information about goods, including the prices of individual goods. Prices of goods are stated including value added tax and all related fees. Prices of goods remain valid for as long as they are displayed in the e-shop. This provision does not limit the Seller’s ability to conclude a purchase agreement under individually agreed conditions.

4.3. The e-shop also contains information on the costs associated with packaging and delivery of goods. Information on these costs applies only in cases where the goods are delivered within the territory of the Czech Republic, unless stated otherwise in the e-shop.

4.4. To order goods, the Buyer fills in the order form in the e-shop. The order form contains in particular information about:

• the ordered goods (the Buyer places the ordered goods in the electronic shopping cart),
• the method of payment of the purchase price of the goods, details of the requested method of delivery of the ordered goods,
• information on the costs associated with delivery of the goods
  (hereinafter collectively referred to as the “order”).

4.5. Before submitting the order to the Seller, the Buyer is allowed to check and change the data that they entered into the order, including with regard to the Buyer’s ability to identify and correct errors arising when entering data into the order. The Buyer sends the order to the Seller by clicking the button “Order with obligation to pay” (or a similarly named button). The data stated in the order are considered correct by the Seller.

4.6. Submission of the order is considered an act of the Buyer which unmistakably identifies the ordered goods, the purchase price, the person of the Buyer, the method of payment of the purchase price, and constitutes a binding proposal for a purchase agreement for the contracting parties. A condition for the validity of the order is the completion of all mandatory data in the order form, acquaintance with these Terms and Conditions and confirmation by the Buyer that they have become acquainted with these Terms and Conditions.

4.7. The Seller shall confirm receipt of the order to the Buyer without undue delay by electronic mail to the Buyer’s electronic mail address stated in the user account or in the order (hereinafter referred to as the “Buyer’s electronic address”). The confirmation also includes a summary of the order and a link to the current version of the Terms and Conditions.

4.8. The purchase agreement between the Seller and the Buyer is concluded upon delivery of the acceptance of the order, which is sent by the Seller to the Buyer by electronic mail.

4.9. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, expected shipping costs), to request additional confirmation of the order from the Buyer (for example in writing or by telephone).

4.10. The Buyer agrees to the use of means of distance communication when concluding the purchase agreement. Costs incurred by the Buyer when using means of distance communication in connection with concluding the purchase agreement (internet connection costs, telephone call costs) shall be borne by the Buyer themselves, and these costs do not differ from the basic rate.

5. Price of goods and payment terms

5.1. The Buyer may pay the price of the goods and any costs associated with delivery of the goods under the purchase agreement to the Seller by the following methods:

• Online payment card – payment is secured by a third-party payment gateway (e.g. GoPay, ComGate, Stripe). Card payment is carried out in a secure 3D Secure environment.
• Apple Pay / Google Pay – fast and secure payment through a mobile wallet.

5.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price also includes the costs associated with delivery of the goods.

5.3. In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the payment reference, which is usually the order number. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s account.

5.4. In the case of payment by bank transfer, the purchase price is due within 7 days from the conclusion of the purchase agreement. If the purchase price is not paid within this period, the Seller is entitled to withdraw from the purchase agreement.

5.5. The Seller is a value added tax payer. The Seller shall issue the tax document – invoice to the Buyer after payment of the purchase price of the goods and send it in electronic form to the Buyer’s electronic address. The Buyer agrees to this method of delivery of the tax document.

5.6. Any discounts on the price of goods provided by the Seller to the Buyer may not be combined unless expressly stated otherwise for a specific discount campaign.

5.7. Promotional prices are valid while stocks last if the number of units of promotional goods is stated, or for a specified period of time.

6. Delivery terms (shipping)

6.1. The Seller delivers goods within the Czech Republic. International delivery is possible by individual agreement.

6.2. The method of delivery of the goods is determined by the Buyer in the order. The Seller offers the following shipping methods:

• PPL – courier delivery to the specified address,
• GLS – courier delivery to the specified address.

Current shipping rates are stated in the order form and depend on the selected carrier, payment method and the weight/size of the shipment.

6.3. If the method of transport is agreed based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

6.4. If under the purchase agreement the Seller is obliged to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or by a different method than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different method of delivery.

6.5. Goods are generally dispatched within 2 working days from the conclusion of the purchase agreement (in the case of advance pay