Refund Policy
We offer a 90-day return period, which means you can request a return within 90 days of receiving your item.
An item is eligible for return only if it is in the same condition in which you received it. The product must be unopened, unused, and otherwise undamaged, must have an intact protective seal, labels or tags, and must be in its original packaging. You will also need the receipt or proof of purchase.
If you would like to start a return, please contact us at info@nozono.com. Please note that returned goods must be sent to the following address: NOZONO s.r.o., Butovická 921, Butovice, 742 13 Studénka, Czech Republic
If your return request is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
If you have any questions regarding returns, you can contact us at any time at info@nozono.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. These include, for example, perishable goods (food, cut flowers, plants, etc.), custom products (special orders, personalized items, etc.), and personal care products (such as cosmetic products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we also do not accept returns on sale items or gift cards.
Exchanges
If you would like to receive the item you want as quickly as possible, please return the item you have and, once the return has been accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are being delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card issuer to process and post the refund.
If more than 15 days have passed since we approved your return, please contact us at info@nozono.com.