Shipping policy
We dispatch within 24 hours
Orders received by 3 pm CET on a working day are dispatched the same day, and all others the next working day. We deliver to 26 European countries with DHL and GLS. Below you’ll find shipping rates, delivery times and payment methods.
Last updated: 24 October 2026
At a glance
- Dispatch within 24 hours – On working days. Orders placed by 3 pm CET leave the same day.
- Delivery in 2–3 working days – Counted from dispatch. You’ll see the exact date on the product page and in your cart.
- Free home delivery with DHL – A DHL courier delivers your parcel to your door free of charge. GLS delivery costs 5,90 €.
- Free shipping with a subscription – Every subscription shipment is delivered free of charge.
Where we deliver
We currently deliver to these countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Shipping rates
How much shipping costs
The rates below apply to one-time purchases and include VAT. With a subscription, shipping is always free.
- DHL home delivery – Free
- GLS home delivery – 5,90 €
You choose your carrier at checkout. You’ll see the final shipping cost before you complete your order.
When your parcel arrives
Delivery usually takes 2–3 working days from dispatch.
We dispatch Monday to Friday. Weekends and public holidays don’t count towards the delivery time.
Step by step
How delivery works
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We pack and dispatch your order
On working days, within 24 hours. Orders placed by 3 pm CET leave the same day. If you pay by bank transfer, we dispatch once your payment arrives.
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We send you the tracking number
As soon as we hand your parcel to the carrier, you’ll get an email with the tracking number and a tracking link.
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You receive your parcel
The courier delivers it to the address you gave when ordering.
Please check your parcel after delivery. If it arrives damaged, email us at info@nozono.com as soon as possible and attach a photo. We’ll send you a replacement or refund your money.
Payment methods
- Payment card · Visa and Mastercard, protected by 3-D Secure – Free
- Apple Pay, Google Pay and Shop Pay · Fast payment with your phone or a saved card – Free
- PayPal · Payment via your PayPal account – Free
- Bank transfer · We email you the payment details and dispatch once your payment arrives – Free
Payment methods may vary by delivery country. You’ll see all the available options at checkout before you complete your order.
Subscription, returns and guarantee
Subscription
Subscription shipments are always delivered free of charge, by courier to your address. You’ll find everything else in our subscription terms.
Returns
You can return an unopened pack without giving a reason. You’ll find the time limit and the steps on the Complaints and Returns page.
Satisfaction guarantee
On top of that, every supplement comes with a 90-day satisfaction guarantee, which applies even if you’ve opened the pack. You’ll find the conditions on the Satisfaction guarantee page.
Frequently asked questions
Can I choose the carrier?
Yes. At checkout you’ll see all the delivery methods available for your country and what each one costs.
Do you dispatch at weekends?
No, we dispatch Monday to Friday. Orders placed at the weekend or on a public holiday leave the next working day.
How do I track my parcel?
After dispatch, we’ll email you the tracking number and a link to the carrier’s tracking page.
Do I pay for shipping with a subscription?
No. Every subscription shipment is delivered free of charge, to every country we ship to.
Company details
NOZONO s.r.o.
Butovická 921, Butovice, 742 13 Studénka, Czech Republic
Company ID (IČO) 22600043 · VAT ID CZ22600043
Registered in the Commercial Register kept by the Regional Court in Ostrava, file no. C 98739/KSOS
Related documents
Delivery and payment are also governed by our Terms and Conditions. Your statutory consumer rights are not affected.