Complaints and Returns

We offer a 90-day return period, which means you can request a return within 90 days of purchasing your item. 

An item is eligible for return only if it is in the same condition as when you received it. The product must not be opened, used, or otherwise damaged, must have an intact safety seal, labels, or tags, and must be in its original packaging. You will also need the receipt or proof of purchase. 

If you would like to start a return, please contact us at info@nozono.com. Please note that returned goods must be sent to the following address: NOZONO s.r.o., Butovická 921, Butovice, 742 13 Studénka, Czech Republic

If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@nozono.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as food, cut flowers, plants, etc.), custom products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we also do not accept returns on sale items or gift cards.

Exchanges
If you want to receive the item you want as quickly as possible, return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As stated above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved or not. If approved, your money will be automatically refunded within 10 business days to your original payment method. Please keep in mind that it may also take some time for your bank or credit card issuer to process and post the refund.
If more than 15 days have passed since we approved your return, please contact us at info@nozono.com.