Frequently Asked Questions
Frequently asked questions and answers. If you can’t find yours here, write to us – we’ll be happy to help.
Order, shipping and payment
How long does delivery take?
We dispatch orders within 24 hours on business days. In the Czech Republic, shipments arrive within 1–2 business days; to other countries, usually within 2–6 business days.
How much does shipping cost?
In the Czech Republic, CZK 49 to a pickup point and CZK 99 to your address. To Slovakia, Germany and Austria, €3.90 and €5.90. To other EU countries and the United Kingdom, €5.90. Shipping is free with a subscription. You can find details on the Shipping and payment page.
How can I pay?
By payment card (Visa, Mastercard), Apple Pay, Google Pay or Shop Pay. The available options may vary by country – you’ll see all available methods at checkout before completing your order.
Which countries do you ship to?
We ship to 15 European countries with GLS, PPL, DHL and Packeta (Zásilkovna).
How to take
How should I take the supplements?
In the morning with food: NAD+ Prime (2 capsules), MitoGenix (2 capsules) and LifeCharge (3 capsules). At noon or in the afternoon: MindBoost (2 capsules) and ShieldPro (2 capsules). In the evening, 30–60 minutes before sleep: DeepRest (3 capsules). The exact dosage is always stated on the label of each specific product.
Can I combine the products?
Yes, the entire range is designed to be taken together – you can find the daily schedule in the previous answer. If you are taking medication or are under medical care, consult your doctor or pharmacist beforehand.
Who are the products intended for?
For women and men aged 30 and over. They are not intended for people under 18, or for pregnant or breastfeeding women.
How long does one pack last?
One pack corresponds to approximately 30 daily servings, which is about one month of regular use.
How soon will I notice results?
Food supplements do not work overnight. We recommend taking them regularly for at least three months – that’s exactly why we offer a 90-day satisfaction guarantee.
Quality and packaging
How do you control quality?
We select the raw ingredients ourselves and work only with trusted suppliers. Each batch undergoes testing to verify the composition, purity and stability of the final formula.
Why are the products in glass?
Glass protects the contents from moisture and oxygen better than plastic, does not react with the contents, and can be recycled repeatedly without loss of quality.
Subscription and returns
How does the subscription work?
With a monthly subscription, you get a 20% discount; with a three-month subscription, 30% and free shipping. You can pause, change or cancel your subscription at any time. More on the Subscription page.
What if the product doesn’t suit me?
You can return an unopened pack within 14 days without giving a reason. And if you use the product consistently for three months and do not notice any improvement, we will refund you even for an opened pack. You can find the terms on the Complaints and returns page.
Didn’t find the answer?
Write to us at info@nozono.com. We usually reply within one business day.