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Complaints and Returns

Shop risk-free. You can return any unopened package to us within 14 days without giving a reason, and every supplement also comes with a 90-day satisfaction guarantee that also applies to opened packages.

14 days to return without giving a reason

You may withdraw from your purchase within 14 days of receiving your order, without giving a reason. Because these are food supplements, the package must be unopened and the protective seal intact – once the seal is broken, we cannot accept the product back for hygiene reasons. If you have already opened the package, please use the satisfaction guarantee below.

90-day satisfaction guarantee

Food supplements need time, which is why you have three months to try it. If you use the same product consistently for the full three months and do not notice any improvement, we will refund your money – even for opened and used packages. You can find the detailed terms on the Satisfaction guarantee page.

Damaged shipment or defective goods

Please inspect your shipment upon delivery. If the package is damaged, the product is defective, or we sent something different from what you ordered, please write to us as soon as possible at info@nozono.com and attach a photo. We will send you a replacement or refund your money – in such cases, we cover the shipping costs.

How returns work

  1. Write to us at info@nozono.com; your order number and reason for return are enough.
  2. We will confirm the process and send you shipping instructions.
  3. Pack the goods so they are not damaged during transport and send them to NOZONO s.r.o., Butovická 921, Butovice, 742 13 Studénka, Czech Republic.
  4. As soon as we receive and inspect the shipment, we will refund your money.

Unfortunately, we cannot accept shipments sent back without prior arrangement. The buyer bears the cost of returning goods when withdrawing from the contract; in the case of a damaged shipment or defective goods, we cover the costs.

Refunds

We refund the money using the same payment method you used for your purchase, no later than 14 days after receiving the returned goods. Depending on your bank or card issuer, it may take a few more days for the amount to appear in your account. If the money has not reached you by then, please contact us.

Do you have a question?

Write to us at info@nozono.com. We usually reply within one business day.